Client Success Manager

As our Client Success Manager, you'll be the bridge between our fractional CISOs and the businesses they serve. Your mission is simple but critical: ensure every client gets exceptional value from their engagement with The CISO Network.

You'll oversee the entire client journey - from onboarding through ongoing engagement - proactively identifying opportunities to enhance value and addressing any issues before they become problems.

This is a relationship-focused role that requires a unique blend of customer empathy, project management, and understanding of cybersecurity services.

Key Responsibilities

• Own the end-to-end client relationship, from onboarding through renewal
• Conduct regular check-ins with clients to assess satisfaction and value realisation
• Identify and escalate at-risk accounts, developing retention strategies
• Coordinate between clients and fractional CISOs to ensure smooth service delivery
• Gather and analyse client feedback to inform service improvements
• Support contract renewals and expansion discussions
• Develop and maintain client success metrics and reporting
• Create and refine client onboarding processes and materials

What We're Looking For

• 4+ years of experience in customer success, account management, or consulting
• Track record of managing B2B client relationships, ideally in professional services
• Strong organisational skills with ability to manage multiple client engagements
• Excellent communication and interpersonal skills
• Understanding of cybersecurity or technology services (technical depth not required)
• Data-driven approach with experience in metrics and reporting
• Proactive problem-solver who anticipates client needs
• Experience with CRM systems (HubSpot, Salesforce, or similar)

Why Join Us

You'll play a critical role in a growing company, helping shape how we deliver value to our clients. This is an opportunity to build something meaningful while developing deep expertise in the cybersecurity industry.

• Competitive salary: £45,000-£65,000 depending on experience
• Remote-first culture with flexible working arrangements
• £2,000 annual professional development budget
• Opportunity to shape client success function from the ground up
• Work with a diverse portfolio of interesting clients
• Clear progression path to Head of Client Success
• Regular exposure to C-level executives across multiple industries